kg992 Terms & Conditions

1 General Provisions

These Terms and Conditions ("Terms") form a legal agreement between kg992 ("Platform", "we", "our") and any user ("you", "member"). By using our services through the kg992 website, mobile version, or any other digital channel, you agree to these Terms.

The platform provides online casino gaming, sports betting, and related entertainment services. These Terms are written in English and apply to players in Bangladesh.

kg992 reserves the right to change or update these Terms at any time. If you continue to use the service after updated Terms have been published, that will be treated as your acceptance of the new Terms.

2 Account Registration

A personal account is required to use kg992's services. You must provide accurate and complete information at the time of registration.

Registration Requirements

• Each person may open only one account — multiple accounts are strictly prohibited.
• The name, address, national ID number, and contact details provided during registration must be completely truthful.
• It is entirely the member's responsibility to keep their account password and login details confidential.
• Accounts may not be transferred or sold to another person.
• If you suspect any unauthorized access to your account, you must notify our support team immediately.

3 Age Requirement & Eligibility

You must be at least 21 (twenty-one) years of age to use kg992's services. Use of this platform by anyone under age is strictly prohibited.

In addition, if using our services is prohibited in your place of residence or jurisdiction for any reason, you are not eligible to use kg992. It is your responsibility to comply with the laws of your own area.

4 Account Verification

In line with its fair play and anti-fraud policy, kg992 may carry out an identity verification (KYC) process at certain times. You may be asked to submit the following documents during this process:

• A clear photo of your National ID (NID) or passport.
• Proof of current address (utility bill, bank statement).
• Proof of ownership of the payment method used (where applicable).

Withdrawals may be temporarily held until verification is complete. kg992 reserves the right to verify the accuracy of the information provided, and accounts will be cancelled if fraudulent information is found.

5 Deposits & Withdrawals

kg992 supports transactions through Bangladesh's popular payment methods: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank).

Deposit Terms

• Minimum deposit amount: ৳100 (for each method).
• Deposited funds will be added to your account as quickly as possible.
• You must only use a payment method registered in your own name — using another person's account is strictly prohibited.
• Funds deposited through a third party may be rejected.

Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Standard processing time: within 1 hour.
• Withdrawal requests are accepted only from verified accounts.
• Withdrawals may be restricted if an active bonus wagering requirement has not been completed.
• Under the Anti-Money Laundering (AML) policy, withdrawals above a certain amount may require additional verification.

6 Bonus & Promotional Terms

New members on kg992 receive a 150% first deposit bonus of up to ৳10,000. Please read the conditions below carefully before claiming any bonus.

Wagering Requirement

You must complete wagering of 20 times the bonus amount received — wagering is calculated on the bonus amount only, not on the deposit amount.

General Bonus Rules

• Each bonus offer must be activated within a specified period.
• The same bonus can be claimed only once per account.
• Using bonus funds to exchange bets with others or employing any kind of low-risk strategy may result in the bonus being cancelled.
• kg992 reserves the right to change, suspend, or cancel any bonus offer.
• If details of a bonus change, a notice will be published on the platform.

VIP Cashback Program

Regular players can participate in kg992's VIP program. There are five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — Bronze up to 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond up to 1.0% weekly cashback. Based on your activity and consistency, you may be promoted to a higher tier.

7 Fair Use Policy

kg992 is committed to ensuring a fair and transparent gaming environment. The following activities are strictly prohibited:

• Playing games using any kind of software, bot, or automated system.
• Exploiting technical errors or bugs in the platform.
• Creating multiple accounts to gain extra benefit from bonuses or promotions.
• Attempting to manipulate the system through coordinated betting.
• Conducting money laundering or any other illegal financial activity.
• Misconduct or harassment toward other users.

If any such activity is detected, kg992 reserves the right to immediately suspend or permanently close the relevant account, and the associated balance may be forfeited.

8 Gaming Rules

All games operated on kg992 are developed by various internationally reputed game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and ensure fair play.

Game Results

The results of all games are determined by Random Number Generator (RNG) technology. If a game remains incomplete due to a technical issue, kg992 will determine the result based on the last verifiable state.

Technical Issues

kg992 is not liable if a game session is interrupted due to server outage, loss of internet connection, or other technical problems. Please contact live chat for assistance with such issues.

9 Fund Security

kg992 endeavors to keep members' deposited funds separate from operational funds. All financial transactions are secured through SSL encryption.

• Funds deposited in your account may only be used for legitimate gaming activity and approved withdrawals.
• If you notice any suspicious activity, report it immediately to [email protected].
• kg992 will never ask for your password or payment PIN by phone or email.

10 Responsible Gaming

kg992 places the highest importance on responsible gaming. We believe gaming is a form of entertainment — not a way to earn money.

Self-Control Tools

Members can access the following features to manage their own gaming activity:

• Setting daily/weekly deposit limits.
• Setting session time limits.
• Self-Exclusion for a specified period.
• Applying for permanent account closure if needed.

If you or someone close to you shows signs of gaming addiction, seek help immediately and contact us. Visit our Responsible Gaming page for more information.

11 Account Closure & Suspension

kg992 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Suspicion of fraudulent activity or abuse.
• A need for investigation under the Anti-Money Laundering policy.
• At the member's own request (self-exclusion or permanent closure).

If there is any valid balance before the account is closed, it will be returned after verification is complete — however, this may not apply in cases of Terms violations.

12 Limitation of Liability

kg992 strives to provide uninterrupted service as much as possible. However, our liability is limited in the following matters:

• Losses caused by disruptions to third-party services (payment gateways, game providers).
• Losses caused by issues with your internet connection or device.
• Losses from account access by an unauthorized third party where the member has shared their own credentials.
• Service disruptions due to force majeure events (natural disasters, cyber attacks).

kg992's total liability shall in no circumstances exceed the total amount deposited in your account at that time.

13 Privacy & Data Protection

kg992 prioritizes the protection of your personal information. Full details about how we collect, use, and protect data are available on our Privacy Policy page.

In brief, we use your information:

• For account management and identity verification.
• For processing financial transactions.
• To prevent fraud and ensure security.
• To fulfill legal obligations.

Your personal information is not sold or transferred to third parties beyond the partnerships necessary to operate our services.

14 Changes to Terms & Conditions

kg992 reserves the right to change these terms and conditions at any time. For important changes:

• A notice will be provided on the platform.
• You may be informed via your registered email.
• The new terms will take effect from the date of the change.

If you do not agree with the updated terms, you may request to close your account. Continuing to use the service after any changes will be considered as your acceptance of the new terms.

15 Contact & Dispute Resolution

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English.

In the event of any dispute, we will first attempt to resolve it through discussion with our support team. The decision of kg992 will be considered final and binding, however we always follow a fair and transparent process.